Shipping policy

PRESSURE CLUB SHIPPING POLICY

We know you’re looking forward to getting your kit. We aim to dispatch orders promptly and keep you informed throughout delivery.

This policy applies to orders placed through pressureclub.uk for delivery within the United Kingdom.

Delivery areas and charges

Available delivery services and charges are shown at checkout before you pay. Any postcode restrictions or additional charges will also be shown before you complete your order.

Where free delivery is offered, eligibility is based on your order’s product total after discounts, excluding delivery charges.

Order processing

We aim to dispatch in-stock orders within 1 working days of receiving your order and payment.

Working days are Monday to Friday, excluding bank holidays. Dispatch time is the time needed to prepare your parcel; it is separate from the courier’s delivery time.

If an item becomes unavailable or we expect a significant dispatch delay, we’ll contact you with an update and your options.

Delivery times

The estimated delivery time for your selected service is shown at checkout. Unless stated otherwise, this runs from dispatch.

Delivery estimates are not guaranteed arrival dates unless we expressly offer a guaranteed service. During busy periods or courier disruption, deliveries may take longer than expected.

We will deliver within the agreed period or, if no period has been agreed, within 30 days of your order.

Dispatch confirmation and tracking

We’ll email you when your order has been dispatched. Where tracking is available, the email will include the details so you can follow your parcel.

Please check that your email address is correct at checkout and check your junk folder if you haven’t received an update.

Pre-orders

If a product is available to pre-order, this will be clearly stated on the product page along with its expected dispatch or delivery window.

We’ll explain before purchase whether an order containing both pre-order and in-stock items will be sent together or separately. If the expected date changes, we’ll contact you.

Delivery address changes

Please check your delivery address carefully before placing your order.

If you notice an error, email wesley.dunn@icloud.com as soon as possible with your order number and the correct details. We’ll do our best to update the address, but changes may not be possible once your parcel has been dispatched.

Missed or unsuccessful deliveries

If the courier cannot complete delivery, please follow the instructions provided to arrange redelivery or collection.

If your parcel is returned to us, we’ll contact you to discuss redelivery or cancellation. Any reasonable additional postage caused by an incorrect address you supplied or an uncollected parcel will be explained and agreed before we resend it.

We will not charge you to correct a delivery error caused by us or our courier.

Delayed or missing parcels

If your order has not arrived within the expected delivery window, contact wesley.dunn@icloud.com with your order number.

We’ll investigate with the courier and keep you updated. You do not need to resolve the issue with the courier yourself.

We remain responsible for goods sent through our delivery services until they are received by you or a person you have nominated to receive them.

If your parcel is lost before delivery, we’ll arrange a replacement or refund as appropriate, respecting your statutory rights.

If we miss an agreed delivery deadline, you may be entitled to set a reasonable further deadline and cancel for a refund if we still fail to deliver. You may cancel immediately where we refuse to deliver or where delivery by the agreed date was essential.

Damaged parcels or incorrect items

If your order arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible.

Include your order number and, where possible, photographs of the item and packaging. Photographs help us investigate but are not a condition of exercising your statutory rights.

We’ll arrange an appropriate solution and cover any necessary return or replacement delivery costs.

Returns

For information about changing your mind, sizing returns or faulty goods, please see our Returns & Refunds Policy.

Contact us

Pressure Club Ltd
Email: wesley.dunn@icloud.com
Business address: 18 Selborne Road, Sidcup, DA14 4QY

Nothing in this policy limits or excludes your statutory consumer rights.