Refund policy
PRESSURE CLUB RETURNS & REFUNDS POLICY
We want you to feel confident ordering from Pressure Club. If the fit isn’t right, you change your mind or something has gone wrong, we’re here to help.
This policy applies to purchases made directly from pressureclub.uk for delivery within the United Kingdom.
Changed your mind?
You can cancel your order before delivery or within 14 days beginning the day after you receive it, without giving a reason.
If items from a single order arrive separately, the cancellation period ends 30 days after you receive the last item.
Once you have told us you wish to cancel, you must send the items back within a further 14 days.
How to arrange a return
Email wesley.dunn@icloud.com with your name, order number or other proof of purchase, and the items you wish to return.
For change-of-mind returns, you do not need to give a reason. If something is faulty or incorrect, please describe the issue so we can help.
Send returns to:
Pressure Club Ltd
18, Selborne Road, Sidcup, DA144QY
Please include enough information inside the parcel for us to identify your order. You do not need our approval to exercise your statutory cancellation rights.
We recommend keeping proof of postage until your return has been resolved.
Condition of returned items
You’re welcome to try garments on to check their fit, just as you would in a shop.
For change-of-mind returns, please avoid training in, washing or otherwise using the garments. Please return tags and original packaging where possible; their absence does not automatically remove your cancellation rights.
If handling goes beyond what is reasonably necessary to check the garment’s nature, characteristics and fit, and reduces its value, we may make a proportionate deduction from your refund. This could include use during training, washing, staining or damage. We will explain any deduction.
These conditions do not prevent you from returning faulty or incorrectly supplied goods.
Return postage
For change-of-mind or sizing returns, you are responsible for the direct cost of return postage.
If an item is faulty, damaged on arrival or incorrectly supplied, we will cover the necessary return costs. Please contact us so we can arrange a prepaid label or another suitable return method.
We do not charge a restocking fee.
Refunds
For a change-of-mind cancellation, we will refund you without undue delay and no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever happens first.
Refunds are made to the original payment method unless we expressly agree otherwise, at no additional cost to you.
If you cancel your whole order, we will also refund the original standard delivery charge. If you chose a premium delivery service, we will refund the equivalent standard delivery cost.
If you return only part of an order, we will refund any delivery charge attributable solely to the returned items. Delivery charges that would have applied to the items you keep will not normally be refunded.
Your bank or payment provider may take additional processing time to display the refund.
Need a different size?
Please contact us and we’ll help you check availability and sizing.
The simplest way to secure another size is to return the original item under this policy and place a new order. New orders are subject to availability, current prices and the delivery charges shown at checkout.
If we supplied the wrong size or item, we will arrange to put it right at our expense.
Faulty, damaged or incorrect items
Please contact wesley.dunn@icloud.com with your order details and a description of the problem. Photographs can help, but if you cannot provide them, we’ll arrange another way to assess the issue.
If your goods are faulty, not as described or unfit for purpose, you normally have a 30-day right to reject them for a full refund, starting from delivery.
After this period, you may be entitled to a repair or replacement. If that is unsuccessful, impossible or cannot be completed within a reasonable time and without significant inconvenience, you may be entitled to a refund or price reduction.
Where you are entitled to a refund for faulty goods, we will issue it without undue delay and within 14 days of agreeing that you are entitled to it.
Original packaging and attached tags are not required for a faulty-item claim.
Sale items and matching sets
Sale and discounted items have the same statutory return rights as full-price items. Refunds reflect the amount actually paid.
For change-of-mind returns of products sold as a single set, please return the complete set. This does not restrict your rights if one part of a set is faulty.
Personalised items
Items made to your specifications or clearly personalised are excluded from change-of-mind cancellation rights. We will identify these items before you order.
This exception does not affect your rights if the goods are faulty, not as described or unfit for purpose.
Our quality guarantee
Our separate Pressure Club Guarantee provides additional cover for qualifying quality issues. Please see the guarantee page for its full terms.
You do not have to claim under the guarantee to exercise your statutory rights, and those rights may continue after the guarantee has expired.
Contact us
Pressure Club Ltd
Email: wesley.dunn@icloud.com
Business address: 18, Selborne Road, Sidcup, DA144QY
Nothing in this policy limits or excludes your statutory consumer rights.